We see the increasing tendency that travel agencies are not letting to change travel dates for flexible flight ticket holders. For example, the consumer acquires a flight ticket for flexible travel dates and because of unplanned circumstances cannot travel. Often occurs that the travel agency denies the consumer right to change the travel dates, despite […]

Article 4, paragraph 1 of Regulation (EC) No 861/2007 of the European Parliament and of the Council of 11 July 2007 establishing a European Small Claims Procedure (ESCP regulation) establishes that the claimant shall commence the European Small Claims Procedure by filling in standard claim Form A, as set out in Annex I, and lodging […]

Situation: The client rented a car via Booking.com platform. Accidentally client lost his driver’s licence during the flight Vilnius – Palermo. After the arrival in Palermo, the client informed Booking.com that he lost his driver’s licence and asked to cancel a rental agreement and refund the money. Booking.com without a proper explanation denied the client’s […]

We constantly hear from our clients about Amazon account termination by error or without any legitimate reason. Sellers feel powerless when Amazon provides auto-reply messages even without looking at the situation by real people. We understand people’s frustration when their business stops and it seems nothing can be done to get out of the blind […]

The European Order for Payment (EOP) Regulation applies only in the cross-border cases. Article 3 of the EOP Regulation defines such a case as one in which at least one of the parties is domiciled or habitually resident in a Member State other than the Member State of the court seized. The same cross-border cases […]

We will try to answer in this article to the question: can you get back the domain name with ending .eu (by cancelling, transferring or making otherwise changes to it) if you have legitimate interests in the domain name. In general, the answer is yes. However, if you want to get back the domain: a) […]

EuroClaim performed the research about the usage of European simplified legal procedures (European Small Claim Procedures and European Payment Orders) in three Baltic countries (Lithuania, Latvia and Estonia). The procedures in the above mentioned countries were analysed respectively from 2018 to 2019. The information about the cases resolved under European simplified legal procedures was obtained […]

According to Article 9, paragraph (1) of Directive 2011/83/EU of the European Parliament and of the Council of 25 October 2011 on consumer rights (the Consumer rights directive), save where the exceptions <…> apply, the consumer shall have a period of 14 days to the right of withdrawal from a distance or off-premises contract, without giving […]

On 4th of March 2020 Vilnius county court (Vilniaus miesto apylinkes teismas) made a controversial decision to revoke the European Order for Payment (EOP) in the case E2-11777-854/2020. It took 1 year and 3 months for the court to conclude that EOP should have to be revoked. The main reason for such court’s decision is […]

EuroClaim successfully represented the client against EuroLeagueTV in the case related to the right of withdrawal. ————– Situation description: The customer bought a 1-month subscription from a broadcasting service provider. The services were automatically renewed next month and the customer was charged for an additional 1-month subscription. After the re-charging (in 14 days), the customer […]

Content: What is European Order for Payment? What is considered a cross-border case? What are uncontested claims? How much can the claimant recover? Who can bring up a claim? What means civil and commercial matters? Why you should use EOP procedure and how EuroClaim can assist you? What is European Order for Payment? 1. What […]

Content: Cross-border Cases What is European Small Claim Procedure? How Much can you recover? Who can bring up a claim? When can you bring up a claim? EuroClaim assistance with ESCP 1. Cross-border Cases Cross-border cases can be described as cases in which the debtor is domiciled or habitually resident in the EU country different […]