Effective June 15, 2019
This Policy describes the information EuroClaim collects from you and how we use that information. It applies to the usage of our services and our website.
We process personal data within the EU. Our activities are governed in accordance with the General Data Protection Regulation (EU) 2016/679 (the “GDPR”), which is a directly binding legislative act. The GDPR protects fundamental rights and freedoms of natural persons and in particular their right to the protection of personal data.
- How We Collect Your Personal Data
- How We Use Your Personal Data
- How Your Personal Information is Shared
- How Long We Store Your Personal Data
- Your Rights
- Children Personal Data
“Personal data” shall mean any information relating to natural person or legal person. Personal data includes all types of information that directly or indirectly identify a person, such as names, dates of birth/incorporation, personal ID, company code, addresses, e-mail addresses, telephone numbers etc.
“Service related data” may include your contact details, bank account details and information related to services (invoices, description of the dispute, conversations, communication for the purpose of service provision and other documents necessary for claim).
1. How We Collect Your Personal Data
1.1. If you would like to benefit from our services and submit information to us, you may be asked to provide Personal and Service related data in order for us to operate and provide you our services. Personal and Service related data may be submitted via our website, email, other electronic or software solutions supported by us, postal service or phone. All personal data is collected in accordance with the GDPR. We will process Personal data only to the extent required for a specified, explicit and legitimate purpose or for a purpose required by law in places where we operate.
1.2. Furthermore, we collect Personal and Service related data for other purposes such as statistics, administration and communication, IT and security administration, physical security, authentication and authorization systems, support systems, collaboration of internal projects and organizational teams and activities.
2. How We Use Your Personal Data
2.1. We may process any of your personal data identified by this Policy and our Terms where necessary for the establishment, exercise or defence of legal claims, whether in court proceedings or in an administrative or out-of-court procedure.
2.2. We may process any of your personal data identified in this notice where necessary for the purposes of managing risks, or obtaining professional advice.
2.3. In addition to the specific purposes for which we may process your personal data set out in this Section, we may also process any of your personal data where such processing is necessary for compliance with a legal obligation to which we are subject, or in order to protect your vital interests or the vital interests of another natural person.
2.4. The legal basis for processing Personal and Service related data is the performance of a contract between you and us and taking steps for the protection and assertion of our legal rights, your legal rights and the legal rights of others.
2.5. We will use Personal and Service related data for the purpose it is collected, and keep the data for no longer than necessary for that purpose. We may retain your information for as long as your account is active or as needed to provide services, comply with our legal obligations or any of the purposes listed above. Access to personal data is strictly limited to personnel of EuroClaim and it’s controlled subsidiaries and affiliates who have appropriate authorization and a clear business need for the data.
3. How Your Personal Information is Shared
3.1. We may disclose your Personal data to the employees of our company (including our subsidiaries, our ultimate holding company and all its subsidiaries) insofar as reasonably necessary for the purposes set out in this Policy.
3.2. We may disclose your Personal data to professional advisers insofar as reasonably necessary for the purposes of managing risks, obtaining professional advice, or the establishment, exercise or defence of legal claims, whether in court proceedings or in an administrative or out-of-court procedure.
3.3. We may disclose your Personal data to our payment service providers. We will share service related data with our payment services providers only to the extent necessary for the purposes of processing your payments, transferring funds and dealing with complaints and queries relating to such payments and transfers.
3.4. Usually we sign up with other companies and business partners, in and outside the European Economic Area, to work on our behalf, such as legal representatives, to take Legal Action, or technology companies for processing and delivery of systems and technologies to enhance our products and services, and we will share necessary information in these cases.
3.5. Service providers will only be permitted to obtain the Personal data that they need to deliver their service. We will not disclose Personal data to third parties for the purpose of allowing them to market their products or services to you. In case we will transfer your Personal data to such persons, we will take all the necessary and in the legal acts indicated measures to ensure that your privacy will remain properly secured.
4. How Long We Store Your Personal Data
4.1. We will retain your Personal data as long as necessary to provide you with the Services or as otherwise set forth in this Policy. We will also retain and use this information as necessary for the purposes set out in this Policy and to the extent necessary to comply with our legal obligations, resolve disputes, enforce our agreements and protect EuroClaim’s legal rights.
5. Your Rights
5.1. Users residing in certain countries, including the EU, are afforded certain rights regarding their personal information. Except where an exception or exemption applies, these rights include:
- the right to access data;
- the right to rectification;
- the right to erasure of your personal data;
- the right to restrict processing of your personal data;
- the right to object to processing of your personal data;
- the right to data portability;
- the right to complain to a supervisory authority; and
- the right to withdraw consent.
6.4. Most browsers allow you to refuse to accept cookies and to delete cookies. The methods for doing so vary from browser to browser, and from version to version. You can however obtain up-to-date information about blocking and deleting cookies via information provided in the relevant browser website, for example Chrome; Firefox; Internet Explorer; Safari.
7. Children Personal Data
7.1. People under 18 (or the legal age in your jurisdiction) without the consent and supervision of a parent or legal guardian are not permitted to use EuroClaim on their own, and so this Policy makes no provision for their use of the site.
7.2. We process personal data of younger persons than provided above only upon the parent rights holder providing consent to do so.
7.3. If we have reason to believe that we hold personal data of a person under that age in our databases without having consent from the parent rights holder, we will delete that personal data.
8.1. This Policy may be updated from time to time, e.g. due to modifications of relevant legislation or changes to our corporate structure. If any material changes are made, you will be notified by e-mail or by means of notice on the website prior to the change becoming effective. We encourage you to periodically review this page for the latest information on our privacy practices.